Effective DateJune 14, 2026

CompanyThe Lead Empire L.L.C-FZ

Registered Address

Meydan Grandstand, 6th floor
Meydan Road
Dubai
United Arab Emirates

Website
https://howlapparelstore.com/

Contactinfo@howlapparelstore.com

1. Return Period

You have the right to return your product within14 daysfrom the date of delivery. If more than 14 days have passed, we cannot offer you a full refund or exchange.

2. Conditions for Eligibility

To be eligible for a return

• The item must beunusedand in thesame conditionas when you received it

• The product must be returned in itsoriginal packaging

• You must include areceipt or proof of purchase

Pleasedo not send your purchase back to the manufacturer.

3. Non-Returnable Items

Certain types of products cannot be returned, including

• Perishable goods (e.g. food, flowers)

• Intimate or sanitary items

• Hazardous materials, flammable liquids or gases

• Gift cards

• Downloadable software products

• Some health and personal care items

4. Partial Refunds

In some cases, onlypartial refundsmay be granted

• Books with obvious signs of use

• Opened CDs, DVDs, video games, software, or vinyl records

• Any item not in its original condition, damaged, or missing parts not due to our error

• Any item returnedmore than 30 daysafter delivery

5. Refund Processing

Once we receive and inspect your returned item, we will notify you by email. If your refund is approved, it will be processed and a credit will be automatically issued to your original payment method or via bank transfer (in the case of cash on delivery), within a few working days.

6. Late or Missing Refunds

If you haven’t received your refund

• First, check your bank account again

• Then contact your credit card company (if applicable)

• Then contact your bank – there is often a processing delay

If you’ve completed all the steps above and still haven’t received your refund, contact us atinfo@howlapparelstore.com

7. Sale Items

In accordance with the EU Consumer Rights Directive, the 14-day right of withdrawal applies to all eligible products, whether purchased at a regular price or at a promotional or discounted price. Items bought on sale are refunded on the same terms as regular-priced items.

8. Exchanges

We only replace items if they aredefective or damaged. If you need to exchange an item for the same product, please contact us atinfo@howlapparelstore.comand include your order number and a description of the issue.

9. Return Address

All returns must be shipped to the return address provided by our customer support team. Please contact us at info@howlapparelstore.com to obtain the correct return address before sending any item back.

Customers are responsible for the return shipping costs. We recommend using atrackable shipping serviceor purchasing shipping insurance. We are not responsible for items lost in transit.