Effective DateJune 14, 2026

CompanyThe Lead Empire L.L.C-FZ

Registered Address

Meydan Grandstand, 6th floor
Meydan Road
Dubai
United Arab Emirates

Website
https://howlapparelstore.com/

Contactinfo@howlapparelstore.com

1. Shipping Coverage

We ship our products acrossSpain and all EU countries. Orders can be delivered to a location of your choice (e.g., home or work address). Please note that we donot deliver to P.O. boxes.

2. Processing and Delivery Times

Orders are typically processed within24 hoursfor most items. Some products may require up to72 hoursof processing time depending on availability and category.

Estimated delivery times vary by location

• Spain2–3 business days
• European Union3–6 business days

Exact delivery timelines will be shown during checkout and confirmed via email after the order is placed.

3. Shipping Costs

Shipping includesexpress deliverytrackingandsignature upon deliveryto ensure the safety and integrity of the goods.

We offer

• Free shippingon selected products or promotional items
• Standard shipping feesfor all other items, communicated during or after checkout depending on your location and product type

Once your order is confirmed, you will be contacted with details about the shipping method and any applicable costs.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with atracking numberand a link to monitor the status of your delivery.

5. Returns and Exchanges

If you wish to return a product, please ship it to the following address

Return conditions

• You are responsible for the return shipping costs
• Shipping fees arenon-refundable
• If a refund is approved, the cost of return shipping may bedeductedfrom the total refund amount
• We recommend using atrackable shipping methodorshipping insuranceespecially for higher-value items. We are not responsible for items lost or damaged in return transit

6. Delivery Issues or Delays

While we work with reliable couriers, unexpected delays due to customs, holidays, weather, or courier-related issues may occur. If your order is delayed or not received within the estimated timeframe, please contact us atinfo@howlapparelstore.comfor assistance.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within48 hoursof delivery. We will arrange a replacement or refund as appropriate after reviewing the case.